Terms and Conditions
Welcome to our website.your trusted source for premium textiles. These Terms and Conditions outline the rules and regulations for the use of our website and govern the sale and purchase of textiles and related products. By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, we kindly ask that you refrain from using our website.
Eligibility:
To use this website, you must be at least 18 years old or have parental or guardian consent. By placing an order, you warrant that you meet the eligibility requirements.
Account Registration:
- To make purchases, users must create an account. You are accountable for maintaining the confidentiality of your account and password.
- You agree to provide accurate and up-to-date information. Misrepresentation of information may lead to account termination.
Product Information:
- We strive to ensure that product descriptions, prices, and availability are accurate. However, errors may occur. If you place an order at an outdated price due to an error, we will notify you of the correct charges before processing your order. We reserve the right to correct any inaccuracies without prior notice.
- We make every effort to display product colours and images as accurately as possible. However, due to variations in screen settings and lighting, we cannot guarantee that the colours you see on your device will perfectly match the actual product. For example, the shade of a fabric shown on your screen may appear different in natural light.
Pricing and Payment:
- All prices are displayed in local currency and are exclusive of taxes, duties, and shipping fees, unless otherwise specified. If additional charges apply, such as taxes or shipping fees, we will contact you to confirm the total amount before processing your order.
- Payment can be made through various methods provided on the checkout page. All payments must be made in full before products are shipped.
Order Process and Acceptance:
- After placing an order, you will receive an acknowledgment email confirming that we have received your order. Once payment is confirmed, you will receive a confirmation email indicating that your order has been accepted
- Orders are only considered accepted once payment has been confirmed and the product has been dispatched. We will send you a dispatch notification email once your order is on its way. We reserve the right to cancel or refuse any order at our discretion.
Shipping and Delivery:
- We offer shipping to various locations as listed on our website. Shipping costs and delivery times vary based on location and product availability.
- Delivery times are estimates and may be affected by factors outside our control, such as customs delays or carrier issues.
Cancellation and Returns:
- B2B customers may be subject to different return and cancellation policies, as outlined in the respective agreements.
- B2C customers may cancel their order before dispatch. Once dispatched, the order cannot be cancelled. Returns are accepted within 15 days of receipt for eligible products. The product must be unused, in original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the User unless the product is faulty or incorrect.
Refund Policy:
Refunds will be processed using the original payment method within 7-14 business days of receiving the returned product. Shipping costs are non-refundable unless the return is due to an error on our part.
Intellectual Property Rights:
All content on the website, including images, text, logos, and designs, are the property of Ulzain General Trading LLC and protected by intellectual property laws. Unauthorised use of any content is prohibited.
Privacy Policy:
Our Privacy Policy, which is available on our website, governs the collection, use, and protection of your personal data. By using our website, you consent to our Privacy Policy.
Limitation of Liability:
While we strive to provide the best products and services, Ulzain General Trading LLC is not responsible for any indirect, incidental, special, or consequential damages that may arise from using our website or products. This includes, but is not limited to, potential losses such as profits, data, or goodwill. Our goal is to ensure a positive experience, and we encourage you to contact us with any concerns so we can address them promptly..
Force Majeure:
We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, strikes, or government restrictions.
Amendments to the Terms and Conditions:
Ulzain General Trading LLC reserves the right to amend these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website constitutes acceptance of the revised terms.
Contact Information:
For any questions or concerns about these Terms and Conditions, please contact us at:
We appreciate you and are committed to providing high-quality products and exceptional service. Should you have any questions or need further assistance, please feel free to contact our customer support team. By continuing to use our website, you are agreeing to these Terms and Conditions.
We look forward to serving you again soon!
We have done the following page content. About Us, Contact Us, Return and Refund Policy, Wholesale Orders, Privacy Policy and Disclaimer. You can also check if we miss anything.
Privacy Policy
Inclusion is mandatory and points to be mentioned including but not limited to below recommended statements.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
Terms & Conditions
Inclusion of applicable terms of goods/services is mandatory including but not limited to the below recommended points.
wordpress-1615160-6360528.cloudwaysapps.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Method of Payment
Card Types accepted and Currency: Inclusion is mandatory and below is the recommended statement subject to amendment as applicable.
We accept payments online using Visa and MasterCard credit/debit card in AED. The logo of the accepted cards is to be mentioned on their Home page and on their Payment check out page.
Delivery & Shipping Policy
Inclusion is mandatory and should be mentioned according to the applicable policy as per the website Products/Services)
Address & Contact Details:
Inclusion is mandatory. Should be the same as mentioned in the MDF.
Country of merchant domicile: To be mentioned as UAE.
Governing Law
Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE